Welcome to ePins.biz Support

Before you submit a support ticket, please make a reasonable effort to search our website for the information that you are looking for. Our Knowledge Base section may give you the answers that you seek before you take our time by opening a support ticket for the information that is readily available on our website.

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.

For Inquiries - A valid email address is required to submit a ticket.
For Support - Your registered email address is required for verification purposes.

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ATTENTION ePins.biz Registered Retailers and Subdealers for support requests please make sure that :
  • you know your ePins.biz Passkey. If you dont know where it is, read THIS.

  • you have at least 1 (one) SCANNED or CLEAR PHOTO of your valid government issued id. Check the LIST for Valid Acceptable Government Issued ID.